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FAQ
Questions? We’ve Got Answers.
Whether you’re new to therapy or just curious about how we work, our FAQs are here to guide you. Find clear, honest answers to the most common questions about our services, process, and what to expect—so you can move forward with confidence and ease.
Depending on who you booked with, you’ll get an invitation to fill out some intake information from one of our practice management platforms, Alma, Headway, or Dr. Chrono
Our admin staff will reach out to you shortly after making your booking to provide you with their information as well as the contact information for your provider so that you can directly communicate.
Some providers offer a self pay cost depending on the services they offer and may not take insurance where you’re located. These costs range and are on each providers profile. If your therapist takes your insurance, you may or may not owe a copay or deductible.
Some insurance plans have a deductible attached to them which is a lot like a paywall before your copays kick in. If you have a $1000 deductible and a $50 copay, you may be responsible to pay for services out of pocket until you’ve paid the $1000 at which time your future appointments only cost $50. Some insurance companies have a mental health waiver or rider which treats them as copay-worthy even if you have a deductible. Our team will give you initial estimates for what this may look like after you submit your insurance information.
Therapy in many ways is an applied philosophy. Some therapies are a philosophy of the mind like cognitive behavioral therapy and others are more of a philosophy of the body such as somatic therapies. There are dozens of these philosophies and the ones our providers practice are evidence based to help you get consistent results.
Yes for most services. Life coaching and couples counseling are not considered medical services and may not qualify for using an HSA or FSA card. For traditional therapy or medication prescription, these payment methods will work! Our system may not store your card automatically for these payment types but our office staff can keep your card on file separately and run it automatically for your services.
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